About Clearwater Enterprises
Clearwater Enterprises is a water engineering and borehole drilling company that provides water supply solutions to residential estates, commercial buildings, schools, and government institutions. Founded in 2005 and based in Nairobi, Clearwater has drilled over 1,500 boreholes across Kenya and has installed water treatment, storage, and distribution systems for over 300 clients. The company operates a fleet of twelve drilling rigs and employs 120 technical staff. Clearwater Enterprises is registered with the National Water Master Drillers Association and holds an NCA contractor licence for plumbing and water works.
What you will do:
You will be part of the help desk team supporting internal staff with IT-related issues including hardware troubleshooting, software installation, network connectivity, and password resets. The role involves logging tickets in the ITSM system, diagnosing problems, and either resolving them at first level or escalating to the appropriate IT team. You will also assist with onboarding new employees by setting up their workstations, email accounts, and access to company systems. The position requires a solid understanding of Windows and Mac operating systems, Microsoft Office 365, and basic networking concepts. You will maintain an FAQ knowledge base and contribute to user guides and training materials. The help desk operates on a shift system, so flexibility to work early mornings, evenings, and occasional weekends is required.
Requirements:
- Bachelor's degree or equivalent professional qualification in a related field
- Minimum 3 years of proven experience in a similar position
- Strong analytical, problem-solving, and decision-making abilities
- Excellent organisational and time-management skills
- Proficiency in relevant industry software and tools
- Strong interpersonal skills with the ability to work across teams
- Knowledge of industry standards, regulations, and best practices
If you meet the above qualifications and are interested in this opportunity, send your updated CV and a brief cover letter explaining why you are a good fit for the role. Shortlisted candidates will be contacted within two weeks of the application deadline. Clearwater Enterprises is an equal opportunity employer and does not charge any fees at any stage of the recruitment process.
