Customer Service Assistant
Category: Customer Service & Support
Location: Remote
Salary: KSh 28,000 per month
Employment Type: Full Time
Job Description
The Customer Service Assistant will respond to customer inquiries, provide basic information, assist with customer requests, and ensure a positive customer experience.
Key Responsibilities
- Respond to customer questions.
- Handle customer inquiries through approved communication channels.
- Provide information about products and services.
- Record customer requests.
- Escalate complex issues to supervisors.
- Follow up on customer concerns.
- Maintain professional communication.
Requirements
- KCSE certificate or equivalent.
- Good spoken and written English.
- Basic computer skills.
- Good communication and listening skills.
- Friendly and professional attitude.
- Willingness to learn.
- Previous experience is an advantage but not required.
Skills
Customer Service, Communication, Listening, Computer Skills, Problem Solving.
