Skyward Express, is a private airline operating in Kenya. It serves local destinations, from its two operations bases at Wilson Airport for passengers and Jomo Kenyatta International Airport for cargo. Both airports are located in Nairobi, the Kenyan capital city.
Customer Service Agent - Check-IN
Skyward Airlines Limited is seeking customer-focused and service-oriented professionals to Join our Ground Operations team as Customer Service Agents - Check-in. The successful can- didates will deliver seamless passenger handling services while ensuring compliance with air- line, airport, safety, and security standards.. Position: Customer Service Agent - Check-in Location: Migori Station & JKIA Station.
Minimum Requirements
- Diploma or bachelor's degree in aviation management, Travel & Tourism, Business Administration, Customer Service, or a related field.
- At least two (2) years' experience in airline passenger handling, airport operations, or a similar cus- tomer service role.
- Mandatory knowledge and practical experience in Global Distribution Systems (GDS), with Zenith GDS proficiency being highly preferred.
- Sound knowledge of airline passenger handling procedures and aviation safety and security standards.
- Excellent customer service, communication, and interpersonal skills.
- Ability to work effectively in a fast-paced operational environment.
- Fluency in English and Kiswahili.
Key Responsibility
- Deliver safe, efficient, and customer-focused passenger handling services by managing check-in, boarding, baggage processing, and arrival operations in accordance with Skyward Airlines' operational procedures and aviation regulatory standards.
