Customer Service Representative
Job Type: Full-Time | Remote
Salary: Ksh 40,000
About the Role: We are hiring a Customer Service Representative to assist our customers via phone, email, and live chat. You will be the first point of contact, resolving inquiries and ensuring a positive experience with our brand — all from the comfort of your home.
Responsibilities:
- Respond to customer inquiries via phone, email, and chat in a timely manner
- Resolve complaints and escalate complex issues to supervisors
- Process orders, refunds, and account changes accurately
- Maintain detailed records of customer interactions
- Meet daily performance targets for response time and satisfaction
- Identify opportunities to improve customer experience
Requirements:
- High school diploma or GED
- 1+ year of customer service experience preferred
- Excellent communication and active listening skills
- Ability to multitask and navigate multiple systems
- Quiet home workspace and high-speed internet
- Availability for rotating shifts, including weekends
